Terms and Conditions

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Bookings are made and accepted only on the following conditions. Please read the following conditions of let carefully and ask for any explanations of the points that may not be clear.

  1. The property let is to be used for the purpose of a holiday let to which Section 12(2) paragraph 8 of Schedule 4 of the housing (Scotland) Act 1988 apply. The booking agreement confers a right to occupy the accommodation for the agreed period only.
  2. A Booking can be made online or through the Owner direct by telephone or email.
  3. Bookings can NOT be accepted from persons under 18 years old. Any Pets you intend to take with you should be declared at the time of booking and checked and authorised by the owner.
  4. The strict number of people occupying anyone property is as stated on the website or booking summary. Any additional guests or Pets may result in refusal into the property without any compensation.
  5. When a booking is submitted through our online reservation system you will receive an automatically generated provisional booking summary by email to the email address provided in the booking form. This does not form a contract. A contract shall arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email once payment is received. A firm booking will be made either by a deposit payment of 25% of the total cost or the full rental payment if the booking is made within 8 weeks prior to arrival. We accept payment by Debit cards, Visa, MasterCard, Cheques or Bank Transfers. A retainer deposit of £100.00 will be held and released within 2 weeks of your departure once the property has been checked and the Terms and Conditions have been adhered.
  6. To accept that a completed booking agreed by both parties is a legal binding contract and that any subsequent amendments must be agreed by both parties.
  7. Once a booking has been confirmed the person whose name appears on the booking form agrees to take full responsibility for ensuring that all the Terms and Conditions are adhered to by ALL Members of the party.
  8. The names person on the booking summary is responsible for the full balance payment no later than 8 weeks before the holiday is due to commence.
  9. The Towerview Coach Houses reserve the right to re-let any holidays where the monies are more than 14 days in arrears. No Deposit will be refunded. If the Owner is unable to re-let the holiday the guests will remain liable for the outstanding balance of the cost of the holiday.
  10. The holiday maker is responsible for arrangements of appropriate holiday cancelation assurance and for the avoidance of any doubt; The Toweview Coach house provided no such insurance as part of the holiday contract.
  11. Any Cancelations must be notified in writing and pay any monies due. If the accommodation is re-let at the full rate a full refund, less a discretionary administration fee of £50.00 will be made. If re-let at a lesser rate a partial refund will be made pro rata. If not re-let then no refund will be given.
  12. To agree not to sub-let or re-assign the property to another person or persons without the owner’s permission.
  13. The house is available to the holidaymaker at 4pm on the date stated on the booking form. The property must be vacated by 10am on the final day of let. Failure to vacate promptly may incur a minimum penalty charge of £30.00.
  14. To accept that the responsibility for personal property of guests occupying the accommodation is solely theirs. All vehicles are also left at guests’ risk. Also guests agree to absolve the owners of any responsibility for any accident or mishap to person’s or property whilst on the premises or whilst engaged in any activity therein, or from illness or injury arising from any cause whatsoever.
  15. Only 2 cars per property are permitted on the premises and all cars must be parked in the allocated bays assigned to each property. Parking on the mono blocks is not allowed. Sorry but we do not accept Commercial vans, Transit Vans, machinery, caravans, motor homes or campervans on our premises.

    Any additional cars must be approved by the owner.

  16. NON SMOKING policy in all houses.
  17. To use the property solely as self- catering accommodation and to accept the owners right to refuse to hand over the property to any person deemed unsuitable to take charge. Causing a nuisance or disturbance to neighbours or unreasonable behaviour by the owners asking guests to leave.
  18. To allow owners /Management access to the property at all reasonable times.
  19. To be responsible for shutting and locking all exterior doors and windows and securing the property when absent and sleeping.
  20. To respect and look after the accommodation during your stay and to leave the property clean and tidy as at the commencement of the holiday. Also to take responsibility for minimising any fire risk. Electricity and heating should be run at the minimum level required, particularly when not present at the property. Any breakages or damage reported and paid for.
  21. The retainer deposit covers any Terms and Conditions which have not been adhered. Excessive Cleaning cost maybe charged if the property has not been left in a clean and tidy manner at the owner’s discretion.
  22. Free Sat TV is set up in the houses and removing or unplugging any cables is not permitted and no devices are allowed to be plugged into the TVs. This may result in a TV engineer having to be called out to which the guests will be responsible for the costs of repair.
  23. In the event of there being cause of complaint concerning the property the matter should be taken up with the management at once. It is important that this is done whilst you are still at the property so that an on-the spot investigation can be made if necessary and remedial action taken if required. In no circumstances will compensation be considered for complaints made after Departure
  24. Dogs are welcome as agreed by the management at a supplement of £25.00 per week per dog. The maximum dogs accepted is 1 dog in no 1,8 and Clocktower and 2 dogs in No 3,4,5 Coach house. To keep dogs under strict control at all times and accept liability for any damage caused. Pets must be house trained and must not be left alone at any time in or near the accommodation. Dog hairs must be removed from carpets and not allowed onto any furniture. No fouling is allowed in the grounds and any fouling outside the grounds must be picked up immediately. Dog owners must bring their own dogs baskets, bedding and dishes.
  25. In accordance with New Fire Regulations and health and safety laws all visitors to The Coach houses must be accounted for so please ask the owner’s permission.
  26. No Parties are permitted without consent from the Owner.
  27. Under no circumstances must there be any fireworks set of due to health and safety and the safety of the horses from the Riding Stables, residents, and Pets.
  28. The holiday maker’s rights to occupy the property may be forfeited without compensation if:-
    1. More people or pets than declared at the time of booking or before arrival that exceed the maximum the property holds attempt to take up occupancy.
    2. Overnight guests are entertained without the owners express permission.
    3. Any Activity is undertaken which illegal or may cause unreasonable damage, noise, behaviour or disturbance.
    4. Smoking in a designated “Non Smoking “property.