Terms and Conditions

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Please read the following conditions of let carefully and ask for an explanation of any points that may be unclear to you.

Availability

The booking is made on the understanding that the house will be placed at your disposal for the dates stated. Should this not be possible through circumstances not under the control of the proprietor (e.g. fire, theft or damage)? We cannot guarantee to provide an alternative house or equivalent holiday. In which case all sums paid will be returned to you in full, but you have no claim against the proprietor. The proprietors reserve the right to alter or delete amenities or facilities either advertised or available without prior notice.

To make a Booking

A booking can be made by either completing our online booking form or email / call us direct and we will be happy to make all the arrangements for you.

Booking Payment

When you submit a booking via our online reservation system you will receive an automatically generated provisional booking summary by email to the email address provided in the booking form. This does not form a contract between us. A contract shall arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email. A firm booking will be made on either a deposit payment of 25% of the total rental due or full payment on late bookings (under 8 weeks arrival) is received and confirmed by us. We accept payment by mastercard, visa, and visa debit cards, Bancs or cheque payment. When a deposit payment is made to confirm the booking the visitor is responsible for full payment of the total sum due eight weeks prior to their arrival date.

Cancellation

In the event of cancellation the deposit will be refunded only if The Towerview Coach Houses subsequently re-lets the cancelled period. The sum of £50.00 will be retained from the refunded deposit to cover administrative costs. The visitor is responsible for arrangements of appropriate holiday cancellation assurance and, for the avoidance of any doubt; the owner provided no such insurance as part of the contract.

Arriving and Departing

Terms are per week or short breaks as agreed for the houses. The time of take-over is 4.00pm and the houses must be vacated by 10.00am on the day of departure.

Responsibility

The person(s) name the booking is made under will be responsible for ensuring that the conditions of let are adhered, for any loss or damage to the accommodation and the contents. The accommodation should be kept clean and in good condition and any breakages reported immediately. All Coach Houses are strictly non smoking.

Admission and Eviction

The proprietors reserve the right to refuse admission to any persons or pets for any just reason. In such cases a full refund of all monies will be given. The proprietors also reserve the right to evict offensive persons or pets, but in this case the repayment of monies will be pro-rata to the period expired.

Pets

Pets are welcome as agreed by the management at a stated supplement; the details must be supplied on the booking form. You must bring a basket or bedding, as under no circumstances may pets lie on beds or sofas, and they must be house trained and not allowed to foul in the grounds. Owners will be held liable for the cost of repair or renewal of any damage caused.

Personal Possessions

The Towerview Coach houses will not accept liability for any loss or damage to personal effects of the hirer or member of his/her part. Similarly, vehicles and their contents and accessories are left at their owner’s risk.