Terms and Conditions

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Bookings are made and accepted only on the following conditions. Please read the following conditions of let carefully and ask for any explanations of the points that may not be clear.

1. The property let is to be used for the purpose of a holiday let to which Section 12(2) paragraph 8 of Schedule 4 of the housing (Scotland) Act 1988 apply. The booking agreement confers a right to occupy the accommodation for the agreed period only.

2. A Booking can be made online or through the Owner direct by telephone or email.

3. Bookings can NOT be accepted from persons under 18 years old. Any Pets you intend to take with you should be declared at the time of booking and checked and authorised by the owner.

4. The strict number of people occupying anyone property is as stated on the website or booking summary. Any additional guests or Pets may result in refusal into the property without any compensation.

5. When a booking is submitted through our online reservation system you will receive an automatically generated provisional booking summary by email to the email address provided in the booking form. This does not form a contract. A contract shall arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email once payment is received. A firm booking will be made either by a deposit payment of 25% of the total cost or the full rental payment if the booking is made within 8 weeks prior to arrival. We accept payment by Debit cards, Visa, MasterCard, or Bank Transfers. A Security deposit of £100.00 will be held and released within 2 weeks of your departure once the property has been checked and the Terms and Conditions have been adhered.

6. To accept that a completed booking agreed by both parties is a legal binding contract and that any subsequent amendments must be agreed by both parties.

7. Once a booking has been confirmed the person whose name appears on the booking form agrees to take full responsibility for ensuring that all the Terms and Conditions are adhered to by ALL Members of the party.

8. The names person on the booking summary is responsible for the full balance payment no later than 8 weeks before the holiday is due to commence.

9. To agree not to sub-let or re-assign the property to another person or persons without the owner’s permission.

10. The house is available to the holidaymaker at 5pm on the date stated on the booking form. The property must be vacated by 9am on the final day of let. Failure to vacate promptly may incur a minimum penalty charge of £30.00.

11. To accept that the responsibility for personal property of guests occupying the accommodation is solely theirs. All vehicles are also left at guests’ risk. Also, guests agree to absolve the owners of any responsibility for any accident or mishap to person’s or property whilst on the premises or whilst engaged in any activity therein, or from illness or injury arising from any cause whatsoever.

12. Only 2 cars per property are permitted on the premises and all cars must be parked in the allocated bays assigned to each property. Parking on the mono blocks is not allowed. Sorry but we do not accept Commercial  vans, Transit Vans, machinery, caravans, motor homes or campervans on our premises.

Any additional cars must be approved by the owner.

13. To use the property solely as self- catering accommodation and to accept the owners right to refuse to hand over the property to any person deemed unsuitable to take charge. Causing a nuisance or disturbance to neighbours or unreasonable behaviour by the owners asking guests to leave.

14. To allow owners /Management access to the property at all reasonable times. Due to Social distance rules, only essential maintenance can be carried out during your stay.

15.To be responsible for shutting and locking all exterior doors and windows and securing the property when absent and sleeping.

16. To respect and look after the accommodation during your stay and to leave the property clean and tidy as at the commencement of the holiday. Also to take responsibility for minimising any fire risk. Electricity and heating should be run at the minimum level required, particularly when not present at the property. Any breakages or damage reported and paid for. We are following the new Government cleaning guidelines that have been put in place to clean and disinfect the properties to make our properties safe from Covid 19. Please regularly clean down surfaces and wash your hands regularly to keep the property safe during your stay.

17. The retainer deposit covers any Terms and Conditions which have not been adhered. Excessive Cleaning cost maybe charged if the property has not been left in a clean and tidy manner at the owner’s discretion.

18. Free Sat TV is set up in the houses and removing or unplugging any cables is not permitted and no devices are allowed to be plugged into the TVs. This may result in a TV engineer having to be called out to which the guests will be responsible for the costs of repair.

19. In the event of there being cause of complaint concerning the property the matter should be taken up with the management at once. It is important that this is done whilst you are still at the property so that an on-the spot investigation can be made if necessary and remedial action taken if required. In no circumstances will compensation be considered for complaints made after Departure.

20. Dogs are welcome as agreed by the management at a supplement of £25.00 per week per dog. The maximum dogs accepted is 1 dog in no 1,8 and Clocktower and 2 dogs in No 3,4,5 Coach house. To keep dogs under strict control at all times and accept liability for any damage caused. Pets must be house trained and must not be left alone at any time in or near the accommodation. Dog hairs must be removed from carpets and not allowed onto any furniture. No fouling is allowed in the grounds and any fouling outside the grounds must be picked up immediately. Dog owners must bring their own dogs’ baskets, bedding and dishes.

21. In accordance with New Fire Regulations and health and safety laws all visitors to The Coach houses must be accounted for so please ask the owner’s permission.

22. No Parties are permitted without consent from the Owner.

23.  No Smoking Policies in all houses.

24. Under no circumstances must there be any fireworks set off due to the health and the safety of the horses from the Riding Stables, residents, and Pets.

25. The holiday maker’s rights to occupy the property may be forfeited without compensation if: -

More people or pets than declared at the time of booking or before arrival that exceed the maximum the property holds attempt to take up occupancy.

Overnight guests are entertained without the owner's express permission.

Any activity is undertaken which illegal or may cause unreasonable damage, noise, behavior, or disturbance.

Smoking in a designated “Non-Smoking “property.

Book with confidence

Cancelation Policy

During these uncertain times, we realise that there are ever changing travel restrictions due to the coronavirus virus therefore for any reason if you are unable to Travel due to your restrictions  or if someone in your party becomes ill or you need to isolate we will either be happy to change your date, issue you with an e-voucher or give you a full refund of your booking with no cancelation charges.

Self -Catering Coronavirus Guidelines and Protocols

Government regulations on Covid 19 change frequently. Before you travel you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination and the make-up of your party as it is your responsibility to comply.

If Guests Develops of have Coronavirus

 Guests must be in good health before travel, if any guests are showing signs of Covid 19 they should not travel and will not be permitted into the property.

If Guests develops symptoms of the Corona virus whilst travelling or when you arrive at the property, we advise you should immediately book a test through NHS informor, either online or by phoning 0800 028 2816. In accordance with Test and Protect, people with symptoms are required to self-isolate for at least 7 days, and everyone in the household should isolate for at least 14days. If the test is negative, everyone can end isolation. If the test is positive, everyone should continue to isolate and the NHS Test and Protection team will be in touch to start contact tracing.

If guests who are isolating can travel home safely to isolate, avoiding public transport, they should do this. In the event that this is not possible, the guest should discuss this with the NHS Test and Protect team. The guest maybe signposted to the National Assistance Helpline on 0800 11 4000 if they need help to isolate and cannot arrange it themselves or through friends and family. In some circumstances further discussion may be required with the local authority to ensure the person has suitable accommodation to isolate safely and effectively. After the required period of self-isolation, guests and anyone in their party who has been affected can return to their main residence.

Guests must adhere to all the Social Distance Rules and guidelines of the Scottish Government.

Face masks must be worn on public transport, in shops and where social distancing cannot be adhered.

 

On Departure

The property should be left in a clean and tidy manner.

All Kitchenware should be washed and put out away.

All furniture that has been moved throughout your stay must be returned to the way it was found.

 The New Self-Catering protocols due to Covid 19 are asking guests to assist on their departure by following the guidelines: -

 Please leave windows and doors open to vent the property

Strip down all linen and gather towels putting them into bags

Dispose of all waste and place in a tidied bag in the outside bin.